Your team owns the build.
Learn through courses, practical training and workshops. Get feedback as you apply the lessons to your own project.
Explore courses and workshops ↗Prepare maintenance requests and vendor handoffs with the right property, history and approval context.
A short tenant message may omit access details or the history of a recurring fault. Poor intake creates repeat visits and avoidable coordination.
Give property staff a clear maintenance brief while retaining control of access, spending and tenant communication.
A resident or site contact submits a maintenance issue through the approved intake channel.
Classify the request, ask for missing practical details and draft a vendor brief with the reported symptoms.
A property coordinator confirms urgency and access. Spending authorization and emergency decisions remain with the designated person.
Protect resident contact and access information. Confirm which issues require immediate human handling rather than ordinary automated triage.
Measure repeat visits, missing access information, routing corrections and time from request to an actionable work order.
Before expanding the workflow, compare the result with the current process. Include review effort and exceptions in that comparison so the improvement reflects the team's actual experience.
Read the implementation guide ↗The workflow stays centered on your business. The engagement determines who learns, implements and operates it.
Learn through courses, practical training and workshops. Get feedback as you apply the lessons to your own project.
Explore courses and workshops ↗Get everything in DIY, three months of workshops, weekly team sessions and direct implementation coaching.
Explore guided implementation ↗Include all the learning and guidance, with ownership of agreed operations and major implementation decisions.
Explore managed delivery ↗Looking for a course, help with a difficult problem, or someone to build a solution? Tell us where you are and what you'd like to do next.